Kan ik dit gebruiken om mijn borg terug te krijgen?

Ja. Een geschil over de waarborgsom is een van de meest voorkomende situaties. Je legt met bewijs uit waarom je (een deel van) de borg terug wilt; de mediator helpt naar een concrete terugbetalingsafspraak.

Werkt het ook als huurder en verhuurder een andere taal spreken?

Ja. Rsolve is meertalig: ieder typt in de eigen taal en de mediator vertaalt neutraal, zodat taal geen extra bron van misverstand is.

Is de afspraak juridisch bindend?

Als beide partijen akkoord gaan, legt Rsolve de afspraken vast in een vaststellingsovereenkomst (art. 7:900 BW). Die legt jullie eigen afspraken vast; laat het bij twijfel controleren door een jurist of de Huurcommissie.

Wat als de verhuurder of huurder niet meewerkt?

Deelname is vrijwillig. Lukt bemiddeling niet, dan houd je een gedocumenteerde poging. Rsolve kan je doorverwijzen naar de Huurcommissie, een jurist, of Het Juridisch Loket bij een laag inkomen.

Rsolve werkt in jouw taal · beschikbaar in 12 talen

RSOLVE

Tenancy Conflict

Resolve a tenancy conflict between tenant and landlord

Disputes between tenants and landlords are often about money and expectations: a deposit that doesn't come back, unclear service charges, overdue maintenance, or disagreement at the final inspection. These conflicts drag on because both parties dig in and insist they're right. Rsolve offers a neutral place to lay the facts and interests side by side and reach a reasonable agreement.

~10 minutes 100% neutral

Common tenancy disputes

Most tenancy conflicts arise from unclear agreements and mounting irritation on both sides.

The deposit isn't (fully) refunded afterwards.
Disagreement over service charges, rent increases, or the final settlement.
Overdue maintenance or repairs that keep being postponed.
Disputes about damage, normal wear and tear, or the final inspection.

How Rsolve helps with a tenancy conflict

Rsolve lets the tenant and landlord each share their side and supporting evidence — you can add photos and documents. The neutral AI mediator separates emotion from facts and proposes a concrete solution, for example a cost split or a deadline for repayment or repairs. This way you avoid a drawn-out procedure.

Add evidence: photos of damage, the check-in/check-out form, or agreements.
Neutral and factual, so it doesn't get stuck in he-said-she-said.
Fast: often a concrete proposal within a 10-minute case.

Here's how it works in 4 steps

Invite the other party

You start a case and share a secure link. The other person joins for free — no account or installation needed.

Each person tells their side

Both type out what's going on, in their own words and at their own pace. The AI mediator removes the emotional charge and translates accusations into interests.

Working together towards a proposal

The mediator presents neutral, concrete proposals that both parties can respond to, until you reach an agreement you're both comfortable with.

Agreements recorded

Once you agree, Rsolve puts the agreements you've made down on paper in a settlement agreement (art. 7:900 BW) that you both sign.

What does it cost?

Rsolve works with one fixed rate of € 3,99 per case. No subscription, no hourly rate, no hidden costs. Participation is free for the invited party. By comparison: a traditional mediation process quickly costs € 1.200 – € 2.400, and a lawyer or lawsuit process often costs € 2.500 – € 7.500 or more.

See what a conflict really costs

Privacy and confidentiality

Everything you share stays confidential. Conversations are encrypted in transit and stored within the EU, and your case is never used to train public AI models. Once finished, you can delete the entire case with a single click. Rsolve operates in compliance with GDPR.

What Rsolve does and doesn't do

Rsolve mediates and records your agreements, but does not give legal advice on tenancy law, rent prices, or the legal validity of clauses.

For a binding review of rent, service charges, or a dispute, you can turn to the Huurcommissie or a legal professional — Rsolve does not replace them.
In case of (threatened) eviction or an ongoing legal procedure: get legal advice first from a legal professional or Het Juridisch Loket.
A settlement agreement via Rsolve records your own agreements and is not a legal review.

Frequently Asked Questions

Can I use this to get my deposit back?

Yes. A dispute about the deposit is one of the most common situations. You explain with evidence why you want (part of) the deposit back; the mediator helps you reach a concrete refund agreement.

Does it also work if the tenant and landlord speak different languages?

Yes. Rsolve is multilingual: everyone types in their own language and the mediator translates neutrally, so language doesn't become an extra source of misunderstanding.

Is the agreement legally binding?

If both parties agree, Rsolve records the agreements in a settlement agreement (art. 7:900 BW). This records your own agreements; if in doubt, have it checked by a legal professional or the Huurcommissie.

What if the landlord or tenant doesn't cooperate?

Participation is voluntary. If mediation doesn't work out, you'll have a documented attempt. Rsolve can refer you to the Huurcommissie, a legal professional, or Het Juridisch Loket if your income is low.

Also of interest

Resolve a Neighbour Dispute Need legal help? What a conflict costs

Resolve the tenancy dispute without a drawn-out procedure

Start a neutral case, add your evidence, and invite the other party to reach a reasonable agreement.