Is mediation verplicht?

Nee, mediation is altijd vrijwillig. Beide partijen kiezen er zelf voor. Wel kan een rechter partijen soms aanraden het eerst met mediation te proberen.

Is de uitkomst van mediation bindend?

De afspraken die je samen maakt kun je vastleggen in een vaststellingsovereenkomst (art. 7:900 BW), die je allebei ondertekent. Die legt jullie eigen afspraken bindend vast; het is geen juridisch oordeel.

Wat is het verschil met naar de rechter gaan?

Een rechter beslist vóór je; bij mediation beslis je samen. Mediation is doorgaans sneller, goedkoper en houdt de onderlinge relatie beter intact.

Kan mediation echt online?

Ja. Bij Rsolve verloopt de mediation volledig online en schriftelijk, met een neutrale AI-mediator die het gesprek begeleidt en de toon bewaakt.

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Mediation Explained

What is mediation — and how does it work online?

Mediation is a way to resolve a conflict with the help of a neutral, independent third party: the mediator. They don't take sides or pass judgment, but help both people get talking again and reach agreements together. Unlike with a judge, you determine the outcome yourself. On this page we explain how mediation works and how Rsolve makes it accessible.

~10 minutes 100% neutral

What exactly is mediation?

In mediation, a neutral mediator guides the conversation between parties who can no longer work things out on their own. It comes down to a few core principles:

Voluntary: both parties take part because they want to, no one is forced.
Neutral: the mediator doesn't take anyone's side and doesn't pass judgment.
Confidential: what's discussed stays within the mediation.
Focused on interests: not on who's right, but on what both parties really need.

What makes online AI mediation different?

Traditional mediation is effective, but requires both parties to meet at the same time, in person or by video call, quickly costs hundreds of euros per hour, and involves waiting time. Rsolve brings that same method online with a neutral AI mediator, making it instantly accessible for everyone.

Asynchronous: everyone responds in their own time, no joint appointment needed.
Start immediately and usually reach agreements within 10 minutes.
Multilingual: everyone types in their own language, the mediator translates neutrally.
One fixed rate of € 3,99 instead of an hourly rate.

Here's how it works in 4 steps

Invite the other party

You start a case and share a secure link. The other person joins for free — no account or installation needed.

Each person tells their side

Both type out what's going on, in their own words and at their own pace. The AI mediator removes the emotional charge and translates accusations into interests.

Working together towards a proposal

The mediator presents neutral, concrete proposals that both parties can respond to, until you reach an agreement you're both comfortable with.

Agreements recorded

Once you agree, Rsolve puts the agreements you've made down on paper in a settlement agreement (art. 7:900 BW) that you both sign.

What does it cost?

Rsolve works with one fixed rate of € 3,99 per case. No subscription, no hourly rate, no hidden costs. Participation is free for the invited party. By comparison: a traditional mediation process quickly costs € 1.200 – € 2.400, and a lawyer or lawsuit process often costs € 2.500 – € 7.500 or more.

See what a conflict really costs

Privacy and confidentiality

Everything you share stays confidential. Conversations are encrypted in transit and stored within the EU, and your case is never used to train public AI models. Once finished, you can delete the entire case with a single click. Rsolve operates in compliance with GDPR.

When is mediation not the right route?

Mediation works well when both parties are willing to work things out together. In some situations, a different route is more appropriate.

In case of criminal offences, (threats of) violence, or an unsafe situation: contact the police or emergency services.
When there's a large power imbalance or dependency that prevents free negotiation.
If legal deadlines are running (e.g. an objection or dismissal): get legal advice first — Rsolve does not provide legal advice.

Frequently Asked Questions

Is mediation mandatory?

No, mediation is always voluntary. Both parties choose it themselves. However, a judge may sometimes recommend trying mediation first.

Is the outcome of mediation binding?

You can record the agreements you make together in a settlement agreement (art. 7:900 BW), which you both sign. This records your own agreements in a binding way; it is not a legal ruling.

What's the difference with going to court?

A judge decides for you; in mediation, you decide together. Mediation is generally faster, cheaper, and better preserves the relationship between you.

Can mediation really happen online?

Yes. With Rsolve, mediation takes place entirely online and in writing, with a neutral AI mediator guiding the conversation and keeping the tone in check.

Also of interest

How does Rsolve work? What does it cost? Resolve a Workplace Conflict

Try online mediation yourself

Start a neutral case and experience how quickly a conflict can lead to workable agreements.